FAQ

popular questions

Browse below for some of our most popular questions answered.

We ship our products anywhere and everywhere — and all of the wonderful places in between. We make every effort to ship in-stock items within 10 days of receiving payment. We ship through the United States Postal Service (USPS) or UPS. Orders typically reach North American destinations (US & Canada) within 7-10 days.

We are proud of everything we create and sincerely hope that your experience with our products is a thoroughly enjoyable one. If you are not satisfied with your order, refunds will gladly be provided if product is returned in its original, resealable condition.

Please Contact Us within 30 days of your purchase to process your request.

Please Contact Us within 30 days of your purchase to process your request.

All Imperial Yarn patterns are available for purchase as PDF downloads on Ravelry.  You may also want to check our retail partner list. There are stores stocking our yarns and patterns across the country and many of them also sell online.

Yes.  We sell to both retail customers and wholesale customers who are outside of the USA.  Please be aware that as the purchaser you will be responsible for any import taxes.  Because shipping times are determined by your country’s customs agency and postal service, we cannot guarantee delivery dates outside of the USA.

Popular Questions About Imperial Yarn Products

We are fortunate to have strong relationships with several U. S. mills, each with different capabilities allowing us to offer a wide variety of products. These value chain partners are key to our efforts to supply an American product start to finish.

We recommend hand washing all projects made with Imperial Yarn in lukewarm water.  Rinse well and then squeeze out excess water.  Place on a padded surface (a clean dry towel works well,) block to desired measurements and leave to dry.  Please be aware that all of our yarns are untreated wool and will felt if they are exposed to hot water and agitation.  We do not recommend washing in a machine, but use caution if you do.

Yes.  All of our yarns are untreated wool and all of them will felt.  Please be aware that dye colors can influence felting rates.  We suggest always knitting and felting a swatch before beginning a project.

Please email us at contact@imperialyarn.com. For the fastest response please include the pattern name and number, page number, section name and exact text of the line(s) causing the difficulty.

Begin by placing the cake beside you while knitting.  Instead of tugging on the roving to unwind the cake, unwrap the roving giving yourself a length to knit with.  Working on a smooth surface (finished wood or leather furniture) can help prevent snags. Breaks in the Bulky 2 Strand can be spit-spliced together (Knitty.com has a good set of instructions here.)  Finally, very tight knitters may always be frustrated by the tenderness of Bulky 2 Strand pencil roving, so to them we suggest trying our Native Twist yarn.  This yarn knits at a similar gauge and can be substituted for Bulky 2 Strand with great success.

Please go to https://www.youtube.com/watch?v=z7BDDj_NBEQ to watch a video that tells the story.

Please check our retail partner list.  Even though we may not have the yarn in stock, often it can be found at a retail store in your area. If you need further assistance please send us an email at contact@www.imperialyarn.com

Orders typically reach North American destinations (US & Canada) within 7-10 days.

Should we be temporarily out of inventory in your requested item, we will notify you of the first estimated ship date available and allow you to backorder or cancel your order.

We make every effort to process all orders by requested ship date.

Yes! We would love to have you.  Please contact us and we’ll get back to you with pricing information, minimums and other company policies.

We would love to work with you! Please email stacie@imperialyarn.com, with information about your company, products and type(s) of yarn desired.